Job description

Associate Director Medical Information and Operations (Remote - US)

Conshohocken, PA

Associate Director Medical Information and Operations (Remote - US)

Immunocore is an innovative and dynamic biotechnology company developing a unique platform of T Cell antigen receptor-based therapeutics, called ImmTAXs, as a novel class of treatments for cancer, infectious and autoimmune diseases.

Immunocore has a well- established pipeline of wholly owned programmes, of world leading science and strong IP position, which has led to discovery collaborations with Genentech, GlaxoSmithKline, Medimmune as well as a co-discovery & co-development partnership with Lilly, and recent investment from the Bill & Melinda Gates Foundation.
The Associate Director Medical Information and Operations will serve as the focal point of the medical information (including call centre) and other medical affairs processes in Immunocore as well as serve as an expert in Immunocore products and disease areas.


Medical and Personal Leadership

  • Develops and maintains in a self-driven manner outstanding knowledge of immuno-oncology and relevant disease areas
  • Develops and maintains in a self-driven manner outstanding knowledge of Immunocore products, competitor products, and other therapeutic options within therapeutic area
  • Collaborates with cross functional team to ensure the best patient care
  • Maintain an in-depth understanding of the medical strategy and broader Immunocore strategy to ensure (their own) activities are coordinated with the team and aligned to strategy within Immunocore.
  • Works to the highest ethical compliance, ethics and safety standards adhering to all local regulations and laws
  • Engages with cross-functional team to ensure (their own) activities are coordinated with the team and aligned to strategy within Immunocore.
  • Support the annual strategic/operational planning process
  • Creation and implementation/optimisation of processes related to externally sponsored research, medical information/call centre operations, field operations, insight gathering and processing, and external medical communications



  • Provide responses to/triage escalated questions incoming from call centre partner
  • Take leadership where appropriate and engage with cross-functional team to ensure HCPs needs/issues are resolved with the ultimate goal of ensuring patients receive the best care
  • Develop and maintain appropriate Standard Responses and Frequently Asked Questions (FAQs)
  • Evaluate and work with External Partner to improve workflow and quality-related processes, methods, and policies by developing key performance indicators (KPIs)
  • Track, measure, report and evaluate external partner performance with the goal to hold them accountable for deliverables and KPIs 
  • Identify, on a continuous basis, areas of improvement for call centre operations (e.g. compliance, efficiency, quality) and work closely with internal stakeholders and external partner to prepare solutions
  • Participate in training of call centre partner staff and Immunocore employees
  • Manage call centre partner budget
  • Ensure that all interactions and activities adhere to corporate and healthcare compliance guidance in all activities, including those related to scientific interactions with internal and external groups, and responses to unsolicited requests for medical/scientific information
  • Support review committees for medical affairs input and review, partnering closely with Regulatory, Legal and Healthcare compliance
  • Act as an educational resource to internal stakeholders, providing medical/ scientific knowledge, training, and support on Immunocore products


Insight gathering and actions

  • Lead the overall medical affairs insight gathering process in order to collate intelligence gathered through MSLs and other channels and provide insights to internal stakeholders on unmet needs/data gaps and work collaboratively towards innovative solutions
  • Lead regular internal insight meetings and calls in order to discuss insights and agree actions to address identified data gaps, educational needs or other identified issues  
  • Feed insights into annual strategic and operational planning process



  • Lead the overall global ESR process and in collaboration with the MSL team and other internal stakeholders coordinate collation and discussion/review of ESR proposals and subsequent set-up and maintenance of approved studies


Experience & knowledge 

  • At least 5 years of experience in the pharmaceutical industry in a medical information/medical affairs role
  • Science degree - advanced degree preferred (PhD, PharmD)
  • Strong process, compliance, documentation and preferably project management expertise, ideally at a global level
  • Experience in Oncology (preferably Immuno-oncology) highly desirable
  • Excellent presentation and communication skills
  • The ability to work as a part of diverse teams
  • High prioritization, results oriented, and deadline focused skills
  • Able to anticipate challenges and devise strategies for success
  • Self-motivated able to work autonomously and must thrive on challenge
  • Ability to build and maintain relationships with internal and external stakeholders
  • Ability to convey complex scientific concepts and information appropriately tailored to the audience e.g. affiliate staff and


Candidates must be eligible to work in the U.S. without company sponsorship, now or in the future, for employment-based work authorization. F-1 visa holders with Optional Practical Training (OPT) who will require H-1B status, TNs or current H-1B visa holders will not be considered. H1-B and green card sponsorship is not available for this position. 

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